Help Centre
Welcome to the Help Centre for Merit Marks Classroom. This page answers common questions about accounts, courses, payments, certificates, and technical issues. If you still need assistance, email meritmatrix25@gmail.com.
Getting started
- Create an account: Go to Register, fill in your details, and submit.
- Sign in: Visit Login and use your email and password.
- Find courses: Browse the course catalogue and click Enroll.
Account issues
- Forgot password: Use Forgot password to reset.
- Wrong email: Create a new account with the correct email or contact support to review options.
- Profile updates: Open your account settings from the top right menu after signing in.
Courses and learning
- Access materials: Enter your course and use the tabs for Outline, Videos, Discussions, and Progress.
- Assignments and quizzes: Follow the due dates on the course Outline. Submit before the due time.
- Discussions: Post questions in course discussions. Be respectful and follow the Code of Conduct.
Payments and certificates
- Payments: If your course requires payment, instructions are shown on the enrollment page.
- Invoices or proof of payment: Upload or send according to the course instructions if requested.
- Certificates: If enabled, certificates appear on the course Progress page after you meet requirements.
Technical tips
- Use a modern browser. Clear cache if pages do not load correctly.
- Enable cookies and JavaScript.
- For video issues, try a lower playback quality or a different browser.
- If you see an error, take a screenshot and include your browser version when you email support.
Contact support
Email meritmatrix25@gmail.com with:
- Your full name and the email on your account
- The course name or page URL
- A short description of the issue and any screenshots
